Customer Retention

You know there’s tremendous value to the alarm monitoring you sell but a customer’s perception determines their reality. For the customer, the response time they experience when they set their alarm off, especially accidently, has the greatest impact on the value they perceive.

In most cases, your central station will have far more contact with your customers than you do. The level of customer service provided reflects directly on your brand name. Customers don’t appreciate having to wait in long phone queues only to receive bad or indifferent service. 

Choose a central station that is focused on what matters to you and your customers rather than making a profit. We staff for unbeatable response times. When your customers call your line at Monitoring America Alarm Co-Op there’s no queue. The phone rings and we answer it in your company name.

Options Not Mandates

While many prefer text communication, some customers reject forced automatic messaging and prefer direct phone calls. If your central station is dictating alarm handling to you, it might be time to consider a central station that understands the importance of human interaction.

Concerned your central station might be sold out from under you? Even if the changes in policies, procedures, and billing isn’t problematic it still takes time and effort to learn and adapt to them. Consider a different central station model that can’t be bought out without a vote by their alarm dealers so you never face this issue again.

Take Ownership

With just 100 accounts and $50, you’re eligible to become an equal shareholder in a central station of your own. Monitoring America Alarm Co-Op exists not for profit but for the sole purpose of serving the monitoring needs of our alarm dealer owners. The Board of Directors is comprised of shareholder alarm company owners like yourself elected by the shareholders.

Need to get the president on the phone? You got it. Need an audience with your peers on the Board of Directors? No problem. This is your central station.