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Monitoring America – CSAA Five Diamond Certified

Monitoring America is a member of the Central Station Alarm Association. We are a Five Diamond Certified central station. This is a standard established by the CSAA that indicates a level of professionalism. All operators (dispatchers) of Five Diamond Certified central stations have attended and passed a training course written and administered by the CSAA.

What is the CSAA?

The Central Station Alarm Association (CSAA) is a trade association representing providers, users, bureaus, and other agencies of Central Station protection services that are certified by a CSAA-approved Nationally Recognized Testing Laboratory (NRTL), such as UL, FM and/or ETL. It is legally entitled to represent its members before Congress, regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry.

Since its incorporation in 1950, CSAA has served its members’ interests in an ever-increasing variety of ways.

CSAA Purpose

The purpose of CSAA is:

  • To foster and maintain the relationship among providers, users, bureaus, and other agencies of Central Station protection services certified by a CSAA-approved Nationally Recognized Testing Laboratory (NRTL), such as UL, FM and/or ETL.
  • To promote the mutual interests of the Central Station alarm industry that is certified by one of the CSAA-approved NRTLs with public officials, the insurance industry and our customers.

Since its founding in 1950, CSAA has worked to foster and improve relations between its members and various related groups–law enforcement and fire officials, the insurance industry, equipment suppliers and government/regulatory agencies.

Some of CSAA’s major goals are:

  • false alarm reduction,
  • the development of industry standards to assure optimum central station performance levels,
  • and the enactment of telecommunications laws and regulations that promote fair competition.

As the Association continues to expand, there is little doubt that its mission will also continue to evolve and grow.

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